Mac at Blizzard Entertainment
At Blizzard Entertainment, I began my career as a Mac Technical Support representative and part of the community team. As the lead for Mac Technical Support, I managed the Mac forums and interacted with other members of the Blizzard Mac team. I discovered that the Mac Producer and lead OpenGL developer were unaware of the presence of a community representative for Mac at the time.
What did I do for the Mac team?
To help the small Mac team manage community-reported issues and bugs, I was brought on board as their official community liaison and project specialist. Despite being based in Austin, I collaborated with the team in Irvine, California. I aggregated community-reported issues, troubleshoot problems, and wrote up support documentation for self-service. I also learned how to write bug reports for the Mac dev team to investigate.
Through my efforts, the Mac Blizzard community improved significantly, allowing the Mac team to continue porting games regularly and innovate their games on the platform. I added features and functions like the system info clipboard for the community, improved iTunes app integration, and helped them transition from OpenGL to GLL for graphics. I also introduced 64-bit World of Warcraft as an alpha/beta client six months before Windows.
What did I do for the Battle.net team?
My work did not go unnoticed, and the Battle.net Red Team (code name Agent) asked me to join them in introducing the Battle.net app to the gaming community. I spent three months coordinating the writing of self-service articles for the Battle.net launcher, including troubleshooting steps for different platforms, and coordinating localization for the support articles to 14 different languages. As a result, I earned a coveted Battle.net app badge that only a few had.
My forum avatar, Machkhan
Battle.net 1.0 App I helped launched
Internal project specialist team in Austin
Adding some fun at the coffee machine to brighten other's days
I do jokes around the office
Mac Community to this day still remembers my contributions
