Work Experience
The Amherst Group | Austin, Texas |12/2019 - 01/2023
Senior Project Manager
• Directed a cross-functional development team of 12 members, located in 5 locations, consisting of entry-level engineers, technical writers, and technical directors in building the future of Real Estate Underwriting and Sourcing software for multi-million dollar private investors.
• Spearheaded the successful delivery of a next-gen underwriting and sourcing tool, overcoming an 8-month delay caused by unsatisfied business and product requirements. Utilized Scrum framework and Agile manifesto principles to deliver functional iterations to stakeholders, ultimately going live within just 3 months and exceeding expectations.
• Reduced development costs by 30% by introducing a discovery phase prior to starting a project and establishing a Project Initiation Document (PID) process to outline a proposed project’s scope, time, and budget prior to technology and business stakeholder review and approval.
• Achieved a 95% reduction in releases requiring hot fixes or fast follows by implementing semantic versioning for web applications and APIs, enabling the simultaneous planning of multiple future app versions and clearly defined sprint and development backlog in Jira.
Mutual Mobile | Austin, Texas | 06/2017 - 11/2019
Senior Project Manager
• Transition multiple projects, such as eCommerce and Car Subscription projects, from fixed scope releases that were 3-5 months behind by incorporating the Agile Release Train framework for continuous releases every two weeks.
• Streamline production support for backend teams to reduce incident management issues by 75% through DevOps planning of QA/deployment automation, rolling restarts, and recommending features based on production support incident historical data from Jira.
• Improved backend, mobile app, and web team velocity by 60% through the implementation of a Definition of Ready, creating and maintaining feature pages in Confluence, and scheduling/facilitating weekly backlog refinements.
Fjord, part of Accenture Interactive | Austin, Texas | 09/2014 - 06/2017
Program & Project Manager
• Led multidisciplinary teams of 8-17 members (Design, Engineering, QA & User Research) through the Agile Methodology to launch innovative technology projects for iOS, Android, and Responsive Web.
• Transformed a large-scale waterfall project for USPS into a scrum framework in just 1 month through team and stakeholder training on Agile processes and values, and the adoption and change management of the Atlassian suite.
• Delivered three projects 1 to 2 sprints ahead of schedule through a pilot process of communicating exclusively through Atlassian tools and cross-discipline project team pods, which was adopted by all future client engagements and projects.
Blizzard Entertainment | Austin, Texas | 04/2010 - 09/2014
Project Specialist
• Collaborated with Customer Support Management, Engineers, Product Managers, and Support Specialists on product issues to improve the functionality of Blizzard programs and self-service documentation available on Battle.net support sites
• Streamlined the distribution of support policy updates by establishing a regular policy update cadence and communication, thereby reducing the time support agents spent reviewing non-crucial updates by 85% weekly
• Revamped Blizzard Entertainment's Mac Development team as the Mac Community Manager, working with the Mac Producer to crowd-source and troubleshoot reported issues, resulting in a rapid response development team that resolved long-standing problems and introduced a 64-bit version of World of Warcraft for Mac 6-8 months ahead of the Windows equivalent.
Certifications
Certified Scrum Master
Scrum Alliance | 12/2013
Certified Scrum Product Owner
Scrum Alliance | 02/2014
Lean Six Sigma - Yellow Belt
GoLeanSixSigma.com | 07/2014